SLA Agreement AWS: What You Need to Know
If you’re looking to move your business to the cloud, Amazon Web Services (AWS) is likely one of the top options on your list. However, before jumping in, it’s important to understand the Service Level Agreement (SLA) offered by AWS.
What is an SLA?
An SLA is a contract that outlines the level of service a customer can expect from their provider, as well as the consequences if the provider fails to meet those expectations. In the case of AWS, the SLA covers factors like uptime and support response time.
What Does the AWS SLA Cover?
The AWS SLA guarantees a monthly uptime percentage of at least 99.95% for each Amazon Elastic Compute Cloud (EC2), Amazon Elastic Block Store (EBS), and Amazon Relational Database Service (RDS) instance. If AWS falls short of this percentage, customers can be eligible for service credits.
In addition, AWS offers different levels of support options, ranging from basic support to premium support with 24/7 access to technical experts. The SLA outlines the guaranteed response times for each level, with premium support offering the fastest response times.
What Isn’t Covered in the AWS SLA?
There are certain factors that aren’t covered in the AWS SLA, such as instances that are terminated due to customer actions or maintenance windows during which AWS performs upgrades or repairs.
It’s also worth noting that the SLA only covers instances that are in a single Availability Zone. If an instance spans multiple Availability Zones, the SLA may not apply.
How Can You Ensure Compliance with the AWS SLA?
To ensure compliance with the AWS SLA, it’s important to regularly monitor your instances and track their uptime. AWS provides various monitoring tools, such as CloudWatch, to help you stay on top of your instances’ performance.
It’s also important to regularly review and adjust your AWS configuration to optimize performance and minimize the risk of downtime.
The AWS SLA provides a baseline for the level of service customers can expect from the provider. However, it’s important to remember that it’s just a contract – it’s up to you to ensure that your instances are properly configured and monitored to minimize the risk of downtime and maximize the benefits of AWS.